Support

SaveWise — Expenses Tracker · We're here to help

Need help, found a bug, or have a feature request?

We typically respond within 1–2 business days.

Frequently Asked Questions

How do I set up Smart Scan with Back Tap?

On your iPhone, open Settings → Accessibility → Touch → Back Tap, then choose Double Tap or Triple Tap and select the SaveWise shortcut. Tap the back of your phone on a receipt to scan it instantly.

Is my financial data safe?

Yes. SaveWise is offline-first — all your transactions, accounts, and balances are stored locally on your device in an encrypted database. Nothing is uploaded to our servers. See our Privacy Policy for details.

How do I back up or export my data?

Go to Settings → Export Data to export your transactions and accounts. We recommend exporting regularly since data lives only on your device.

Will I lose my data if I uninstall the app?

Yes. Because all data is stored locally for privacy, uninstalling will permanently delete it. Always export before reinstalling or switching devices.

How do I use Gemini AI for receipt scanning?

Get a free API key from aistudio.google.com, then paste it into Settings → Smart Scan → Gemini AI. Google's free tier covers 1,500 scans per day — more than enough for personal use.

Does SaveWise support my country's currency?

Yes. SaveWise supports any currency. Set your preferred currency during onboarding or in Settings → Profile. While the app is designed with Malaysian features in mind (EPF, hire purchase loans), it works anywhere.

How does Loan Auto-Deduct work?

When you create a loan account, set the monthly repayment amount and due date. SaveWise will automatically deduct the repayment from your linked account every month in the background — no manual entry needed.

Can I customize the look of the app?

Yes. Go to Settings → Appearance to change accent color, set a custom background image, and adjust blur intensity.

Why isn't Back Tap working after I just installed the app?

iOS may need a moment to register the new shortcut. Try restarting the app or your iPhone once after install — Back Tap should work reliably afterwards.

How do I report a bug or request a feature?

Email us at savewisethinktwice@gmail.com with a clear description and, if possible, screenshots or steps to reproduce. You can also use the in-app Feedback button in Settings.

Still need help?

If your question isn't answered above, reach out directly:

savewisethinktwice@gmail.com